The personal data operator is Erten Lab (“we”). This policy describes what data we receive through the website and how we handle it, in accordance with the Law of the Republic of Kazakhstan “On Personal Data and Its Protection”. By sending a request and ticking the consent box, you agree to this policy.
1. What data we collect
Only what you enter in a form or send us in a messenger.
- —Name and phone number
- —Website or Instagram link, request comment and calculator answers
- —Technical data: cookies, device and browser type
2. Why we use it
To contact you about your request, estimate the price, prepare a contract and do the work. We never send marketing messages without your separate consent.
3. Who we share it with
We do not sell or share your data with third parties. Requests reach us via WhatsApp, whose owner processes messages under its own rules. Data may be disclosed to government bodies only where the law directly requires it.
4. How we store and protect it
Only we have access to requests. We keep data as long as it is needed to work with you and no longer than Kazakhstan law allows, then delete it.
5. Your rights
You can ask what data we hold about you, have it corrected or deleted, or withdraw your consent. Write to us — we reply within 1 business day.
6. Cookies
The website uses cookies and browser local storage to remember your language. You can turn them off in your browser settings — the website keeps working.
7. Operator contacts
Erten Lab. Petropavl · working online. Phone and WhatsApp: +7 771 380 89 08.
Questions about data processing
Write to us — we reply within 1 business day.